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How often do I use my products?
Follow directions on the product for optimum benefits. Most products
should be used daily excluding masks which are 1-3 times/ week.
How long does each product last?
We have selected packaging to provide a 4-6 week supply for recommended
use.
How do I store and handle products?
REAL botanical skin care is food for the skin. Treat your products as
you would care for food. Composition breakdown is natural and happens
with or without preservatives. Because we use natural means of preservation,
we ask that you keep products out of direct sunlight and away from any
source of heat, refigeration is preferable. Use clean hands when handling
your products to avoid contamination. Always replace the lid on jars.
What
about shelf life?
Skincare products do not, and should not, last forever they should be
used; but storing natural products in a cool place will help extend
their life. They can be refrigerated to extend the life of the product
and beneficial antioxidant activity as well. If stored properly our
products have a 8-12 month shelf life.
no
returns or liability will be accepted for inappropriate handling and
storing of the products
My skin is very sensitive prone to
allergic reactions, will your products cause a reaction?
botanicalbasics skin care products contain essentials oils, nut and
seed oils and botanical extracts. If you are prone to have any allergies
or reactions please do an allergy patch test before using any products.
What is REAL botanical skin care's
return policy?
Returns will be accepted for 30 days from purchase date. No returns
or liability will be accepted for inappropriate handling and storing
of the products. Refunds will not be approved for a return that has
less than 75% product remaining. We do not refund shipping charges.
You will only be responsible for the return postage.
Returned
merchandise will be processed within 2 weeks from the time we receive
if for an exchange, credit, or refund. Any return must include the original
packing slip. Credit card refunds will require 2 billing cycles. Please
contact Customer Service for instructions for the return procedure.
Can I calculate my shipping costs before
I make an order?
Our system will calculate postage by weight once products are placed
in the shopping cart. Select estimate shipping charges in the shopping
cart page to see what your total will be. Upon checkout, you will see
your shipping options and actual charges. For a limited time, orders
of $50 or more ship for free! Simpley select free shipping and your
order will be sent via USPS priority.
How
do I find out the status of an order that I have placed?
If your order is received by 1:00 pm EST, it will be packed and shipped
that day. Otherwise, it will be shipped the following business day.
Once your order is processed and shipped you will receive an email confirmation.
Do you offer tracking for orders?
Tracking an order is only possible if you have selected overnight shipping
or if you are placing an international order.
If your order has been received by 1:00 pm EST, it will be packed and
sent out that day. Otherwise, it will be shipped the following business
day. Standard shipping is facilitated through USPS priority mail, we
are unable to track your order once it leaves our fullfillment center.
Priority mail is typically received within 2-5 business days. Express
is overnight.
How do I purchase or redeem
gift certificate?
Click on the Products link from the homepage and select gift ideas in
the catagory listing on the left side of the screen. Once you select
gift certificates, you can choose the amount you would like and to whom
you wish to receive. The gift certificate will be automatically emailed
to the recipient with a message from you, or we will ship a physical
gift certificate to the recipient upon request.
Do you offer gift wrap upon request?
Yes, this is a free service! Just fill in the note section with what
you would like written on the note card. We will send your order in
our lovely gift bag with tissue paper and your message. Be sure the
shipping info matches the person you wish to receive the product.
DISCLAIMER:
These statements have not been evaluated by the FDA. The information
on this web site is not intended to diagnose, treat, or cure any disease.
All material provided in this website is provided for educational purposes
only. Consult your own physician regarding the applicability of any
opinions or recommendations with respect to your symptoms or medical
condition.
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